Shipping & Delivery

Do you deliver to PO Boxes?

Unfortunately we cannot ship to PO boxes due to the size of our items.

Will you tell me when my order ships?

As soon as your order ships, we’ll send you a Shipping Confirmation Email which will include the tracking and carrier information. You will also be able to sign up for tracking updates via SMS.

How long will it be before my order ships?

We provide an estimated lead times on each product page. As soon as your order is on its way, we'll send you an email with your tracking information. You can check the status of your order anytime HERE to get the most up-to-date status and estimated

How long will it take for my order to arrive?

Ship times differ based on the type of shipment and the destination. Once an item is shipped, it can take 2-5 business days in transit.

How do I check my order status or find my tracking number?

Log into your account or click HERE to get the most recent and up-to-date information regarding your order. Once your item ships, we will also send you a confirmation email with tracking information.

Do I need to be home for delivery?

Parcel shipments (ex: USPS, UPS and Fedex) do not usually require someone to be home to accept the delivery. If a signature is required, the carrier will let you know.

What do I do when receiving my order?

Please inspect your package ASAP to ensure that it arrived in perfect condition. In the event that there are any issues, please contact us within 48 hours of delivery.

What do I do if my product arrives damaged?

Please report any damages within 48 hours of delivery to facilitate an easy resolution. Just take some photos of the problem (including images of the packaging) and email them to us at [email protected].

What if my order arrived with missing parts?

Please report any missing items within 48 hours of delivery to facilitate an easy resolution. Just take some photos of the items received (including images of the packaging) and email them to us at [email protected].

Do I need to keep the packaging?

Please hold on to the original packaging until you're certain nothing is missing or damaged, and until you're sure you don't want to make a return. We'll need photos of the packaging and shipping labels if anything is missing or damaged, and if you p