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Once an order is placed, you can go HERE to make changes to your order as well as make changes to your shipping address. If the order has already shipped, we are not able to make any changes.

Can I edit or add anything to my order?

Order Inquiries

Who designs your products?

Where is your product manufactured?

Are your products environmentally friendly?

Do you offer discounts to Service Members and their families?

What is your Privacy Policy?

When will I be charged for my order?

What's your warranty?

General Information

Are the pillow and cushion covers removable?

How can I clean the fabric?

Is there assembly required?

Can I get swatch samples before ordering?

Are these products environmentally friendly?

Do the sections connect?

Product Questions

Can I place an order by phone?

Do you ship to Alaska, Hawaii, Puerto Rico or internationally?

Can I place my order on hold/can you deliver after a certain date?

How can I track my purchase?

I didn’t receive an order confirmation email?

How do I cancel my order?

Do you deliver to PO Boxes?

Will you tell me when my order ships?

How long will it be before my order ships?

How long will it take for my order to arrive?

How do I check my order status or find my tracking number?

Do I need to be home for delivery?

What do I do when receiving my order?

What do I do if my product arrives damaged?

What if my order arrived with missing parts?

Do I need to keep the packaging?

Shipping & Delivery

Can I return my order?

Do I need to return it with the original packaging?

How long will it take to get my refund?

Returns

Why should I create an account?

I'm having trouble logging in

How do I set up an account?

How can I change my address after placing an order?

What types of payments do you accept?

How do Shop Pay installments work?

How do I update the billing information on my order?

Account & Payment

Can I edit or add anything to my order?Updated 5 hours ago